Appointment Guidelines

School Time Appointments:

We realize the importance of keeping your children in school so we will be scheduling the majority of a patient’s appointments after school hours. Longer appointments such as bandings, bracketing, fitting appliances, cementing appliances, and debands will be scheduled during school hours. Exceptions to this can take place on school holidays and during school and summer vacations.

After School Appointments:

Although short in duration, these regularly scheduled after school appointments are critical to keeping the patient’s treatment time on track.

Missing Appointments:

Missing appointments delays treatment because it may be a week before you call us to reschedule and another week before we can fit you into the schedule. Missing appointments also affects other patients in the practice by taking up time slots that other patients could have used. If a pattern of missed appointments develops, we reserve the right to assess a charge for these missed appointments.

Broken Appliances, Oral Hygiene:

Treatment time is estimated. The timeframe you are given is based on ideal conditions, which include keeping appointments, not breaking appliances and proper oral hygiene.

Breakage will delay treatment because instead of doing what is scheduled for you, the breakage needs to be repaired and the scheduled work postponed until the next visit. Please call ahead to let us know if you have any breakage so that we can be prepared for your visit.

Poor oral hygiene can delay treatment because time will be spent on instruction and wires may have to be removed so that you can see your dentist for a cleaning or to allow swollen gums to heal.

Booking Appointments:

Our front desk staff will be happy to assist you in booking your next appointment. Please bring your appointment book and schedule with you so we can book the next appointment before you leave our office. If you are not sure of the appropriate time for the next appointment, we will ask you to choose a time so that you have a next appointment in our schedule. You can call us when you get home if the selected appointment time is not convenient.


Please give us a minimum of 24 hours notice if you need to reschedule an appointment. This allows us to fit emergency patients into any available appointment slots. You will be rescheduled as soon as possible to maintain treatment continuity.

Request your appointment today!